Shipping & Delivery

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option

Estimated delivery time

Price

Thai Post (EMS)

2 to 5 business days

60 THB

Kerry

1 to 3 business days

80 THB

FLASH

1 to 3 business days

80 THB

 

Local delivery

Free local delivery is available for orders over 5,000 THB within [Chantaburi Provice]. For orders under 5,000 THB, we charge 300 THB. for local delivery.

Deliveries are made from [08.00-17.00] on [Business days]. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

Our in-store pickup hours are [store hours] on [available days of the week]. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the following countries: [All of countries]. 

Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option

Estimated delivery time

Price

Thai Post (EMS)

7 to 21 business days

2000 THB

   
   

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. hm88shop is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at support@hm88shop.com with your name and order number, and we will look into it for you.

Include a link for customers to track their order if available.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. 

Refunds, returns, and exchanges

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@hm88shop.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at support@hm88shop.com

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